/ Customer care & orders

Direct assistance for your European glass files

Our team responds to all order, delivery, and stockist inquiries within one European business day.

Service commitments

Everything you need to know about dispatch and care

Clear guidelines to ensure your grooming essentials arrive safely and perform perfectly.

Transit times
Returns
Assistance

Tracked European dispatch

30-day guarantee

Prompt support

Standard delivery takes 3-5 business days across Europe and North America from our central facility.

Hassle-free returns on unused grooming files returned in their original protective sleeves.

Direct email help from our team with responses provided within one European business day.

Send a message

We are here to help with your order

Please share your order number or inquiry details below, and our care team will get back to you promptly.